Why reducing long lie times is critical to senior living operators’ profitability

Posted by Vayyar on 9 November, 2020

Long lie times significantly lower operator's profitability

Long lie times kill. And they’re having a severe impact on the profit margins of senior living operators which are struggling to ensure business resilience in the current climate.

According to a study published in the British Medical Journal, a quarter of seniors who suffer falls will die within a year.

Even worse is that in 30% of cases, seniors end up lying on the floor for over an hour, with half of them passing away within six months as a result. The effect of long lie times on senior living operators’ profitability is three-fold. On top of the loss of business caused by reputational damage there are the issues of significantly lower Resident Lifetime Value (RLTV) and legal liability

Lie times, longevity and lifetime value

For operators, the connection between length of stay and occupancy rates is a direct one. With an average length of stay of just 22 months and overall occupancy rates at all-time lows, they need to focus on filling more rooms for longer.

Long lie times cause more hospitalizations due to the delay in providing medical attention causing more severe injuries. In many cases, complications mean the resident will subsequently be forced to move to a nursing home or rely on full-time care to receive the care they need, a leading cause of churn. 

Even if they stay at the facility, over half will likely fall again within a year due to impairment caused by the initial episode, further impacting their longevity. 

The bottom line is that failure to provide immediate assistance after a fall is a lose-lose. But if operators can eliminate long lie times, they will be able to increase both length of stay and occupancy, boosting profitability.

Keeping residents safe through more effective monitoring should therefore be paramount for everyone.

Long lies and liability

Long lie times can also be grounds for litigation. Anecdotal evidence suggests that a fifth of seniors who suffer falls at senior living facilities sue. 

In fact, over 60% of fall-related claims against elderly care facilities are based on inadequate monitoring of residents, resulting in payouts averaging over $198,000 and driving up liability insurance premiums.  

As stated in the CNA Aging Services 2018 Claim Report, “Becoming aware of current risk exposures is the necessary first step in reducing potential liabilities.”

Limits of legacy solutions

The problem of long lie times is exacerbated by the fact that 97% of residents who suffer long lies do not use their PERS devices, because they are either unconscious, disoriented or simply unwilling to ask for help. This demonstrates that automated solutions are urgently needed across the senior care sector. 

How can operators prevent long lie times?

It is clearly in everyone’s interests to prevent long lie times. Fortunately, there is an answer in the form of Vayyar Home. Based on advanced radar technology, this device, which is discreetly placed on the wall of a resident’s room, can instantly detect falls and alert staff members. 

The resident does not have to take any action whatsoever. 

That’s why a rapidly growing number of senior living providers are now deploying these low-cost sensors to bring down lie times, safeguarding their residents and protecting their profit margins.

To schedule a demo of the technology tailored to your organization's needs, click here.

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Topics: Senior Care